These terms govern your use of this website and any engagement with Tri2b (Pty) Ltd ("Tri2b", "we", "us"). By using the site or engaging us for work, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
1. Who we are
Tri2b (Pty) Ltd is a private company incorporated in the Republic of South Africa, operating from Cape Town, Western Cape. It is a founder-led software studio run by Jacques Barnard. You can reach us at hello@tri2b.cloud; this website is published at tri2b.cloud.
2. Using this website
The content on this site — the studio overview, CV, project write-ups, and field notes — is published for information only. It does not constitute a binding offer, a quote, or professional advice for your specific situation.
All text, images, and design on this site are owned by Tri2b (Pty) Ltd unless credited otherwise. You are welcome to read, quote, and link to it with attribution. You may not republish it wholesale, or present it as your own work. The site is provided "as is", and we do not guarantee it will always be available or free of errors.
3. What we sell
We sell professional services, not physical goods. Nothing is shipped. Our services are:
- Custom software development — designing and building web applications and supporting services.
- Technical consulting and system architecture — reviews, design work, and advisory engagements.
- Maintenance, support, and infrastructure retainers — ongoing work billed monthly.
All work is performed and delivered remotely and digitally.
4. How an engagement starts
Work begins from a written proposal or statement of work, agreed by email or as a signed document. That proposal sets out the scope, the deliverables, the timeline, and the fees, and it takes precedence over these terms wherever the two differ. Nothing on this website is itself a quote or an offer capable of acceptance.
5. Fees, invoicing, and payment
Fees are quoted in South African Rand (ZAR) unless the proposal says otherwise, and value-added tax is added where it applies. Amounts quoted exclude third-party costs — domains, software licences, and cloud spend — which are either billed to you at cost or paid by you directly.
- Fixed-scope projects: a deposit (typically 50%) is payable before work starts, with the balance invoiced on delivery or against milestones set out in the proposal.
- Retainers and time-and-materials work: invoiced monthly.
- Invoices are payable within 14 days of the invoice date unless the proposal states different terms.
Payment is accepted by electronic funds transfer, or by card and instant EFT through our payment provider, Paystack. Card details are entered directly on Paystack's secure checkout — we never see, handle, or store full card numbers or CVV codes. We receive only the payment reference, the amount, whether it succeeded, and the masked last four digits of the card.
If an account falls overdue we will tell you in writing, and we may pause work until it is settled. Interest may be charged on overdue amounts at the prescribed legal rate.
6. Service delivery
Delivery is digital. Depending on the engagement that means access to a source repository, a deployment to an agreed environment, or documents and reports sent by email. Delivery timelines are agreed per engagement in the proposal, and work typically starts within five business days of a deposit clearing. Full delivery terms are set out in our Refund & Service Delivery Policy.
Timelines assume timely input from you. Where feedback, approvals, credentials, or access are delayed, the affected dates shift accordingly and we will confirm the revised schedule in writing.
7. Your responsibilities
- Give us the access, credentials, content, and information the work needs, and keep them accurate.
- Respond to questions and review requests within a reasonable time.
- Make sure you have the rights to any material you ask us to use.
- Use what we build lawfully, and not in a way that would put us in breach of law or of a third party's rights.
8. Changes to scope
Work outside the agreed scope is quoted separately and only started once you have confirmed it in writing. We will not silently absorb scope changes into a fixed price, and we will not bill you for them without agreement.
9. Intellectual property
Once an engagement is paid in full, you own the custom deliverables we produced for you, including the source code written specifically for your project.
We keep ownership of anything that pre-dates the engagement or is generic to our practice — internal tooling, libraries, templates, and know-how — and grant you a perpetual, worldwide, non-exclusive licence to use it as embedded in your deliverables. Third-party and open-source components remain under their own licences, which we will identify on request.
10. Confidentiality
Each party will keep the other's non-public information confidential and use it only for the engagement. This survives the end of the engagement. We will not name you as a client or describe your project publicly without your permission.
11. Warranties
We warrant that we will perform the services with reasonable skill and care, and that we have the right to enter into the engagement. Where a defect in work we delivered is reported in writing within 30 days of delivery and is attributable to our work, we will correct it at no charge.
Beyond that, and to the extent the law allows, we give no warranty that software will be uninterrupted or entirely free of defects — no non-trivial software is. We are not responsible for faults caused by changes made by you or a third party after delivery, by third-party services outside our control, or by use outside the agreed purpose.
12. Limitation of liability
To the fullest extent permitted by law, our total liability arising out of an engagement is limited to the fees you paid us under that engagement in the three months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data.
Nothing in these terms excludes or limits liability for fraud, for gross negligence, for death or personal injury, or for anything else that cannot lawfully be limited — including your rights under the Consumer Protection Act 68 of 2008 where it applies to you.
13. Cancellation and refunds
Cancellation, deposits, and refunds are covered in full by our Refund & Service Delivery Policy, which forms part of these terms.
14. Term and termination
Either party may end an engagement on 14 days' written notice. Retainers may be cancelled on 30 days' written notice. On termination you pay for work completed and for commitments we can no longer cancel, and we hand over the work produced to that point. Either party may terminate immediately if the other commits a material breach and fails to remedy it within 14 days of written notice.
15. Privacy
How we handle personal information is set out in our Privacy Policy, which is written to comply with the Protection of Personal Information Act 4 of 2013 (POPIA).
16. Changes to these terms
We may update these terms from time to time. The version published here at the time your engagement is agreed is the version that applies to it. The date at the top of this page shows when it was last changed.
17. Governing law and disputes
These terms are governed by the laws of the Republic of South Africa. If a dispute arises, both parties will first try in good faith to resolve it directly. Failing that, it is subject to the jurisdiction of the High Court of South Africa, Western Cape Division, Cape Town.
18. Contact
Questions about these terms go to hello@tri2b.cloud. We reply within one working day, Monday to Friday, 08:00–17:00 SAST.